Order and delivery guide
Below is a step-by-step guide through our order and delivery process for digital products.
- You select your desired product and upload your pet's (pets') photo(s), leave a message if you have any.
- Place your order.
- We review the photo(s) and estimate the delivery time for your order.
- Make drawings and send you samples to review.This would take 3-5 working days but may extend if there are many orders to work on at the same time.
(Our team will get in touch within the first two days if your order takes more than five business days and refund all the money if you are uncomfortable with the deadline.)
- Review the initial drawings sent to you and approve or request a revision. (We offer only one revision)
- Send your final digital file.
Our studio is not responsible for duties and taxes (including VAT) levied on products shipped outside the USA or Europe.
Because this is a personalized product, we can't offer returns of the drawing.